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Frequently Asked
Questions

General Questions: 
What are your hours? 
I keep calling, but no one answers. Why? 
What is your address/location? 

I requested a tutor. How long until I hear back? 

Student Questions: 
Who will my tutor be? 
Do I need to pay for textbooks? 
When are tutoring sessions? 
What if I can't make my scheduled session? 
How long are tutoring sessions? 
Are tutoring sessions private?
Is transportation provided?

There is an issue with my tutor. Who should I contact?  

Tutor Questions: 
How will I be matched with a learner? 
What teaching materials will I use? 
What kind of training will I receive?
Are there regular meetings? 
There is an issue with a learner. Who should I contact? 


What are your hours? 

Troy Literacy Council does not have set business hours. We meet with students and tutors by appointment, at a time and location that works for everyone. If you want to contact us, please email, call, or fill out an application form, and we will reach out to you as soon as possible. 

I keep calling, but no one answers. Why? 
We do not have a dedicated phone line for our organization; instead, we use phone.com as a voicemail service. Please leave a voicemail with your name, phone number, and a brief message. An officer with Troy Literacy Council regularly checks the voicemail, and forwards the message to the necessary people.  

What is your address/location? 
Troy Literacy Council uses public spaces within our community for meetings and tutoring. Tutoring sessions and tutor training usually meet in a study room at the library. We meet at the Hayner Cultural Center for our monthly meetings. 

I requested a tutor. How long until I hear back?
Thank you for requesting a tutor! After you request a tutor it may take a couple days for us to contact you for a first meeting. During that time we will be reaching out to our tutors to find a good match for your needs.

Who will my tutor be? 
Troy Literacy Council has a wide range of volunteer tutors, from retired public school teachers to engineers. You will be matched with a tutor who will best be able to help you meet your goals.  You may request a specific tutor, but it will depend on their availability. 

Do I need to pay for textbooks? 
All materials you need will be provided for free, textbooks included. 

When are tutoring sessions? 
The day and time of your tutoring sessions will be decided between you and your tutor. You will find a time and public place that works for both of you. 

What if I can't make my scheduled session? 
At your first meeting, you received a student-tutor contract. That paper has your tutor's contact information. Please contact your tutor directly as soon as possible if you cannot attend a scheduled session. 

How long are tutoring sessions? 
Tutoring sessions usually last for about one hour, but the times are agreed upon between the tutor and student. 

Are tutoring sessions private?
Tutoring sessions are one-on-one, held in a public location. 

Could the tutor come to my house?
Tutoring through Troy Literacy Council is only held in public locations, such as the Hayner, a library, a park, or a café. You and your tutor will agree on a good location at the first meeting, which is at a local library.  

I need a ride to my tutoring session. Do you provide transportation? 
Troy Literacy Council does not provide transportation to or from tutoring sessions. The time and place of tutoring is up to you and your tutor. When making that decision, please take your transportation needs into account. If you need transportation assistance, view the information on Miami County Transit Services to schedule transportation. 

There is an issue with my tutor. Who should I contact?  
If there is an issue or concern about your tutor, please contact Troy Literacy Council immediately. For how to contact us, please visit our contact information page. 

How will I be matched with a learner? 
All potential tutors are asked to complete an application, which will tell us your occupation, hobbies, and tutoring interests. Troy Literacy Council will review your application and place you with a likely match based on your student preference (literacy student, ESL, or GED), experience, and availability.  If you are an engineer who wants to teach GED math, we'll do our best to match you with a GED student. However, the more specific your student preference, the longer you may wait for a student. 

Once Troy Literacy Council has a potential match for you, we will arrange your meeting at a public location, such as a library. A council officer will join you at the first meeting to help facilitate a small amount of paperwork, setting goals, figuring out where to start. 

What teaching materials will I use? 
Troy Literacy Council supplies all materials you will need to tutor. There is a cabinet of textbooks at the library you may access and use as needed. Both you and the student may take them home to study or lesson plan. If you need to copy a worksheet, copies may be made in the basement of the library (current tutors may ask an officer for the code). Additionally, you may want to look at the digital/on-line resources we've compiled on our Resources page.  

What kind of training will I receive?
All of our tutors are required to complete a training course before being paired with a student. You will meet in a public place with the Tutor Trainer to learn TLC guidelines, policies, and tutoring methods. You will be given the TLC handbook, a binder with tutoring material, and be asked to complete an on-line training program through our affiliate, ProLiteracy

Are there regular meetings? 
Troy Literacy Council holds monthly general membership meetings on the first Tuesday of the month (except July and December). At the meetings we discuss promotional materials, progress reports, events, and other council business. All tutors, community members, and students are welcome to attend and take part, but the meetings are not required.

There is an issue with a learner. Who should I contact?
If there is a concern or issue with a student, please contact Troy Literacy Council immediately. If you are unsure or are hesitating to contact us, we encourage you to reach out. Please see our Contact page.